Privacy Policy

Last updated: September 20, 2026

THE OPUS ART is operated by EFE CETIN LTD, a company registered in England and Wales under company number 17147031, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

This Privacy Policy explains how EFE CETIN LTD (“THE OPUS ART”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit our store, purchase our digital products, communicate with us, or otherwise use our services (the “Services”).

Our store is powered by Shopify, which provides the ecommerce infrastructure through which we offer our Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact information, such as your name, email address, phone number, billing address, and other information you provide to us.
• Order and transaction information, including the digital products you purchase, order history, transaction details, payment status, refunds, and related information.
• Payment information. Payments are processed by third-party payment providers. Depending on the payment method used, these providers may collect payment card or financial information necessary to process your transaction. We generally do not directly receive or store your complete payment card details.
• Account information, if customer accounts are available, including account identifiers, preferences, and settings.
• Communications, including information you provide when contacting us for customer support or otherwise communicating with us.
• Device and technical information, such as your IP address, browser type, device type, operating system, network information, and other identifiers.
• Usage information, including information about how you access, browse, and interact with our website and Services.
• Marketing and preference information, including your marketing preferences and interactions with marketing communications where applicable.

How We Collect Personal Information

We may collect personal information:

• directly from you when you make a purchase, create an account, contact us, subscribe to communications, or otherwise provide information;
• automatically when you use our website, including through cookies and similar technologies;
• from Shopify and other service providers that help us operate our store and provide the Services;
• from payment processors, analytics providers, advertising partners, fraud-prevention providers, and other third parties where applicable.

How We Use Your Personal Information

We may use your personal information to:

• process and manage purchases and transactions;
• provide access to purchased digital products;
• send order confirmations, download information, and other transactional communications;
• provide customer support and respond to enquiries;
• maintain and improve our website, products, and Services;
• detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
• maintain appropriate business, accounting, and transaction records;
• comply with legal, regulatory, tax, accounting, and other obligations;
• enforce our terms, policies, and legal rights;
• send marketing communications where permitted by law;
• measure and improve marketing and advertising performance; and
• personalise advertising or website experiences where permitted and, where required, with your consent.

Lawful Bases for Processing

Where the UK GDPR applies, we process personal information only where we have a lawful basis to do so.

Depending on the circumstances, we may rely on:

• Contract: where processing is necessary to enter into or perform a contract with you, including processing your order, providing your digital purchase, and providing related customer support.
• Legal obligation: where processing is necessary for us to comply with applicable legal, tax, accounting, regulatory, or other obligations.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as operating and improving our Services, protecting our business and customers, preventing fraud, maintaining security, and understanding the performance of our store, provided those interests are not overridden by your rights and interests.
• Consent: where applicable law requires your consent, including for certain marketing activities, advertising technologies, or non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate our website, remember preferences, understand website usage, maintain security, measure performance, and, where permitted, provide or measure advertising.

Where required by applicable law, non-essential cookies and similar technologies will only be used after obtaining your consent.

You may manage available privacy and cookie preferences through the consent tools provided on our website and through your browser settings.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing communications and to measure or personalise advertising.

You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism included in those communications.

Where consent is the lawful basis for marketing or advertising-related processing, you may withdraw that consent at any time.

You may still receive non-promotional communications relating to purchases, digital product delivery, customer support, security, or other necessary service messages.

How We Disclose Personal Information

We may disclose personal information where necessary to operate our business and provide the Services, including to:

• Shopify, which hosts and provides the ecommerce infrastructure for our store;
• payment processors and financial service providers that process transactions;
• digital delivery and technology providers that help us deliver purchased digital products;
• hosting, cloud, IT, security, analytics, and customer-support providers;
• marketing and advertising partners, where applicable and permitted by law;
• professional advisers, including accountants, legal advisers, insurers, or auditors where necessary;
• government authorities, regulators, courts, or law-enforcement bodies where required or permitted by law; and
• parties involved in a corporate transaction such as a merger, acquisition, restructuring, financing, or sale of all or part of our business.

We may also disclose information where you direct us to do so or otherwise provide your consent.

Relationship With Shopify

Our store is powered by Shopify.

Shopify collects and processes personal information relating to your access to and use of Shopify-powered stores in order to provide and improve its services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers, including in countries other than the country in which you live.

Shopify may also process information about your interactions with our store for its own purposes in accordance with Shopify's applicable privacy policies and services.

International Transfers

Because we use service providers that operate internationally, your personal information may be transferred to, stored in, or processed in countries outside the United Kingdom or the country in which you live.

Where UK data protection law requires safeguards for an international transfer, we will rely on an applicable lawful transfer mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved Standard Contractual Clauses, or another legally recognised safeguard, as appropriate.

You may contact us for further information about safeguards applicable to relevant international transfers.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the Services, maintaining appropriate business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and satisfying legal, tax, accounting, or regulatory requirements.

Retention periods vary depending on the type of information, the reason it was collected, our legal obligations, and whether the information is required to establish, exercise, or defend legal claims.

When personal information is no longer required, we will delete, anonymise, or otherwise securely dispose of it where appropriate and subject to applicable law.

Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing;
• request portability of certain personal information;
• withdraw consent at any time where processing is based on consent; and
• lodge a complaint with an applicable data protection authority.

These rights are not absolute and may be subject to legal conditions, limitations, or exemptions.

You may submit a privacy request by contacting support@theopusart.com. We may need to verify your identity before completing certain requests.

You have the right to object to processing based on legitimate interests in certain circumstances. You also have the right to object at any time to the use of your personal information for direct marketing purposes.

We will not discriminate against you for exercising applicable privacy rights.

Complaints

If you have concerns about how we process your personal information, please contact us first at support@theopusart.com so that we can investigate your concern.

Because EFE CETIN LTD is established in the United Kingdom, you may also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

If you live outside the United Kingdom, you may also have the right to contact the data protection or privacy regulator responsible for your jurisdiction.

Automated Processing

We may use automated systems provided by Shopify, payment processors, fraud-prevention providers, or other service providers to help identify potentially fraudulent or suspicious activity and to support the operation and security of the Services.

Where applicable law gives you rights relating to solely automated decisions that produce legal or similarly significant effects, those rights will apply.

Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided us with personal information improperly, please contact us at support@theopusart.com.

Third-Party Websites and Services

Our Services may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of third-party services that we do not control. We encourage you to review their privacy policies before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, or legal and regulatory requirements.

When we update this Privacy Policy, we will revise the “Last updated” date and provide any additional notice required by applicable law.

Contact Us

For questions about this Privacy Policy, our privacy practices, or to exercise your privacy rights, please contact:

THE OPUS ART
Operated by EFE CETIN LTD
Company Number: 17147031
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: support@theopusart.com